COURTS

Went to Courts at lot 1 on 29 June and placed order for this sofa, lead time was 8-9weeks. We selected the color “stone”. Everything was fine, we also bought a fridge and salesperson was friendly. On 15 August, someone called and told me need to add $190 for our chosen color (this was not communicated before) and told to accept the color, the same color as the display set at courts lot 1 with no additional cost. We accepted as we did not want to delay the delivery further. Sofa was delivered on 25 August. Sofa came with different shades of color with numerous pin size dents (which they claimed are insect bites) for the middle seat. The left seat also has a sink-in feeling compared to the other 2 seats. We vividly remembered that we encountered the same thing when testing out the sofa and was assured that new one will not have this issue as the display set was already more than 1 year old. The sofa we received also let off a strong pungent corrosive smell. We contacted courts for refund. They then sent their qc guy to come for inspection which he brushed off everything and said the sofa is normal and close the case. No tools or anything, just very small pictures (6 small rectangles of about 3cm by 6cm each) of their so called natural leather pattern. To test the sink in on the left seat, he happily sat on each seat for 2s each and declared everything is normal. They closed the case base on the qc guy report and I had no channel to speak to anyone even though I said to the qc guy I don’t accept his explanation. How can a sofa appear to have inconsistent color and still say it’s normal and to test for firmness is just based on the qc guy’s butt? We were only informed via email saying case is closed and asked me to find 3rd party if I want to raise the issue again. On 15 sep, i visited courts lot 1 again. The display set was gone. Overall purchase we felt cheated as the quality was not up to standard. So others, please beware of their tactics and think carefully when buying furniture from them. Electronics probably still ok since warranty is covered by manufacturer.

In all honesty I am really a fussy buyer and I am very picky and choosy in the things that I buy. Mr Rahman here was really patient and wen through with me slowly in comparing the items that I want.. he slowly go through with me on the functions and pros and cons of each item and gave his honest opinions as well (unlike certain sales person they will push you to buy the expensive ones in comparison with the cheap ones).. he also gave freebies at the end! really good customer service!